Terms of Use
Welcome to AfriRoyal Designs!
These Terms and Conditions (“Terms”) govern your use of our e-commerce platform, located at www.afriroyaldesigns.com, and all related services (collectively referred to as the “Website”). These Terms apply to all visitors, users, and customers of our Website. By accessing or using our Website, you agree to these Terms. Please read them carefully.
You must be at least 18 years old or have the legal authority to enter into binding agreements to use our Website.
You are responsible for maintaining the confidentiality of your account credentials and agree to notify us immediately of any unauthorized use of your account.
You are solely responsible for any activities conducted under your account.
The products available on our Website, including clothing, accessories, and African fashion items, are subject to availability.
We strive to display accurate and up-to-date product information, including pricing, descriptions, and images. However, we do not guarantee the accuracy or completeness of such information.
All prices displayed on our Website are in American Dollars (USD) and/or Zambian Kwacha (ZMW) unless otherwise stated.
Prices are subject to change without notice. The price at the time of placing an order will be the final price.
We accept various payment methods, which include credit/debit cards, mobile payments, and other electronic payment methods.
Payment must be made in full at the time of placing an order. We will not process or ship any products until payment has been received and confirmed.
All payments made on our Website are processed securely. However, we are not responsible for any damages or losses arising from unauthorized transactions or data breaches.
To place an order, add the desired products to your cart, provide the necessary information, and complete the checkout process.
Once an order is placed, it cannot be modified or canceled.
We will make reasonable efforts to process and ship your order within the estimated timeframe provided. However, delivery times may vary and are not guaranteed.
Shipping costs, if applicable, will be displayed at checkout and may vary based on the shipping destination and selected shipping method.
Any customs duties, taxes, or fees associated with international orders are the responsibility of the customer.
We want you to be satisfied with your purchase. If for any reason you are not completely satisfied, please refer to our Returns and Refunds Policy, which outlines the steps to follow for returning or exchanging products.
All content on our Website, including text, graphics, logos, images, product descriptions, and videos, are the property of AfriRoyal Designs and protected by intellectual property laws. The Logo Satella Power®, vBoxStudio®, Wallet Up® are used with permissions.
You may not reproduce, distribute, modify, display, or use any content from our Website without our prior written permission.
To the extent permitted by law, AfriRoyal Designs and its officers, directors, employees, affiliates, and agents will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our Website, products, or services.
Our liability for any claims arising from your use of our Website will be limited to the amount paid for the product or service in question.
You agree to indemnify and hold harmless AfriRoyal Designs and its officers, directors, employees, affiliates, and agents from any claims, damages, liabilities, and expenses (including legal fees) arising out of or related to your use of our Website or any violation of these Terms.
These Terms are governed by and construed in accordance with the laws of Zambia.
Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Lusaka, Zambia.
We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be effective immediately upon posting. You are responsible for reviewing these Terms periodically to stay informed about any updates.
If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact us at [email protected].
Last Updated: August 4th 2023.
Please review these Terms and Conditions periodically to ensure you are aware of any changes made. Thank you for choosing AfriRoyal Designs!
At AfriRoyal Designs, located in Lusaka, Zambia, we are committed to protecting the privacy and personal information of our customers. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you engage with our e-commerce platform. We adhere to best practices in Zambia, as well as international regulations such as those followed in the USA and Europe. By visiting our website or providing us with your personal information, you agree to the practices outlined in this policy.
We collect both personally identifiable information (PII) and non-personally identifiable information (non-PII) from our customers. The types of information we collect may include but are not limited to:
Personal details: your name, email address, postal address, phone number, and other contact information.
Demographic information: age, gender, preferences, and interests.
Account information: username, password, and order history.
Payment information: credit/debit card details, bank account information, or other payment details.
Website usage data: IP address, browser type, device information, and other technical details.
Communications: records of your interactions with our customer support team.
How We Use Your Information
Facilitating and fulfilling orders, processing payments, and delivering products.
Personalizing and improving your shopping experience on our website.
Communicating with you regarding your orders, transactions, and inquiries.
Providing customer support and addressing any issues or concerns you may have.
Conducting market research, analytics, and improving our products and services.
Sending promotional emails, newsletters, and special offers (you can opt-out at any time).
Complying with legal requirements and protecting our rights and the rights of our customers.
Information Sharing and Disclosure
We understand the importance of keeping your personal information confidential. We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your information with select third-party service providers to assist us with various business operations, including shipping, payment processing, and marketing. These service providers are obligated to maintain the confidentiality and security of your information.
We may also disclose your information to comply with legal requirements, enforce our policies, and protect our rights or the rights of others. This includes sharing information with law enforcement agencies, government authorities, and other entities as necessary.
We implement strict security measures to protect your personal information from unauthorized access, misuse, or disclosure. These measures include data encryption, firewalls, access controls, and regular security audits. Additionally, we require our third-party partners to maintain adequate security measures to protect your information.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
You have certain rights regarding your personal information, including the right to access, rectify, and delete your information. You may also have the right to restrict or object to certain data processing activities. We provide mechanisms for you to update or delete your account information, and you can manage your email preferences by opting out of promotional communications.
Our website may contain links to third-party websites that are not owned or controlled by AfriRoyal Designs. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
We may modify or update this Privacy Policy from time to time. Any changes will be effective immediately upon posting. We will notify you of significant changes through a prominent notice on our website or by email.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at [email protected].
