We currently offer shipping within Zambia, as well as international shipping to select countries.
Orders are processed and dispatched within 1-2 business days after payment confirmation.
Shipping fees are calculated based on the destination and weight of the package. The exact cost will be displayed during the checkout process.
We partner with reputable courier services to ensure secure and efficient delivery.
Estimated delivery times vary depending on the destination.
Domestic orders usually take 2-5 working days, while international orders may take 7-14 working days.
Once your order is shipped, we will provide you with a tracking number, allowing you to monitor the progress of your delivery.
Please Note:
Delays in shipping may occur during peak seasons or unforeseen circumstances, but we will do our best to keep you informed about any such situations.
If for any reason you are not satisfied, we offer a straightforward return policy.
Here are the essential details:
You can initiate a return within 14 days of receiving your order.
The product(s) must be in unused and resalable condition, with all tags and packaging intact.
To initiate a return, please contact our customer support team with your order details and reason for return.
We will guide you through the next steps.
Please note that shipping charges for returns are the responsibility of the customer, unless the return is due to our error.
Once we receive and verify the returned item(s), we will process your refund using the original payment method.
Refunds may take several business days to reflect in your account, depending on your bank or payment provider.
We are answering generally asked questions. But if you do not find answers in our FAQ please reach to our customer service.
Yes, we offer international shipping to select countries. The available options will be displayed during the checkout process.
Once your order is shipped, we will provide you with a tracking number and instructions on how to track your delivery.
We accept various payment methods, including credit/debit cards, mobile wallets, and bank transfers. The available options will be displayed during the checkout process. Your bank or card statement may display “Wallet Up” or “Walup”.
Note:
Please plan accordingly and arrive on time for your pickup.
Thank you for your understanding.
You can reach our customer support team by emailing [email protected] or by using the contact form on our website here. We aim to respond to all inquiries within 24 hours.
We strive to process and dispatch orders promptly. If you wish to cancel your order, please contact our customer support team as soon as possible. We can assist you if the order has not yet been shipped.
